Return & Refund Policy
Our straightforward policy for returns, inspections, and refunds.
15-Day Return Window
Returns are accepted within 15 days of delivery.
Eligibility Requirements
To qualify for a return, the product must be new, unused, uninstalled, and in its original condition.
Non-Returnable Conditions
Used, installed, damaged, modified, altered, or abused products are not eligible for return.
Contact Before Returning
Customers must contact HL Wireless Remote before returning any product to receive return instructions.
Return Shipping Costs
Customers are responsible for all return shipping costs. Return shipping costs are non-refundable.
Inspection & Refund Approval
Once the returned product is received, it will be inspected before a refund is approved. Approved refunds are processed within 1–3 business days after receipt and inspection.
Exchanges & Restocking
Exchanges are not accepted. There is no restocking fee on approved returns.
Incorrect or Defective Products
If a customer receives an incorrect or defective product, they should contact HL Wireless Remote for assistance.
Return Methods
Returns may be sent by mail. Customers may also arrange an in-person return in Houston, Texas by contacting HL Wireless Remote first for return instructions. No walk-in retail location is available; please contact us before returning.
Need to start a return?
Contact us first to receive return instructions.