Warranty Policy

HL Wireless Remote stands behind the quality of our products. Our wireless welding remotes are covered by a 5-Year Limited Parts Warranty against defects in materials and workmanship under normal intended use.

The warranty period begins on the original date of purchase.

If a covered component fails because of a manufacturing defect during the warranty period, HL Wireless Remote will repair or replace the defective component at our discretion.

Repair or replacement of a component does not restart or extend the original 5-year warranty period.

The 5-Year Limited Parts Warranty covers failures caused by defects in materials or workmanship under normal intended use.

Covered manufacturing defects may include:

• Internal electronic component failure caused by a manufacturing defect.
• Defective switches, controls, connectors, or other components when the failure was not caused by misuse, physical damage, improper handling, or unauthorized modification or repair.
• Manufacturing defects in the supplied welding-machine pigtail or connection cable.
• Defective solder joints or terminated wire connections determined by HL Wireless Remote to have originated during manufacturing.

All warranty claims are subject to inspection and verification by HL Wireless Remote.

The warranty does not cover damage caused by the customer, accidents, misuse, abuse, improper handling, improper installation, normal wear and tear, or use of the product outside its intended purpose.

Warranty coverage may be denied for damage resulting from:

• Dropping, crushing, impacting, or other physical damage.
• Improper electrical connections or use with incompatible equipment.
• Water intrusion or damage caused by use beyond the product's specified water-resistance capabilities.
• Excessive force or improper handling.
• Cosmetic damage that does not affect the normal operation of the product.
• Normal wear and tear.
• Lost or stolen products.
• Damage caused during shipping to HL Wireless Remote due to inadequate packaging.
• Unauthorized modification, rewiring, repair, or alteration of the product.

Customers experiencing a problem should contact HL Wireless Remote before attempting any repair.

The welding-machine pigtail or connection cable is covered against manufacturing defects in materials, solder joints, wire termination, and workmanship.

Internal wire breakage caused by pulling, twisting, excessive bending, excessive force, improper disconnection, or other customer-related damage is NOT covered under warranty.

If HL Wireless Remote determines after inspection that a solder joint, wire termination, or internal connection failed because of a manufacturing defect, the repair or replacement will be covered under the applicable warranty.

The battery installed in the HL Wireless Remote is covered by our Lifetime Battery Warranty for as long as the original purchaser owns the original remote.

If the battery fails or can no longer function properly due to normal use, HL Wireless Remote will provide a replacement battery at no charge for the battery itself.

The Lifetime Battery Warranty does NOT cover battery damage caused by:

• Misuse or abuse.
• Physical damage.
• Improper charging.
• Electrical damage.
• Water intrusion beyond the product's specified water-resistance capabilities.
• Unauthorized modification or repair.
• Damage caused by opening, modifying, or altering the remote without prior authorization from HL Wireless Remote.

Battery warranty claims are subject to inspection and verification by HL Wireless Remote.

Battery replacement may require the remote to be sent to HL Wireless Remote for inspection and service. Customers are responsible for shipping costs to and from HL Wireless Remote.

The Lifetime Battery Warranty applies only to the original purchaser and the original remote.

Warranty and product information are registered and stored using the phone number provided by the customer at the time of purchase.

This allows HL Wireless Remote to identify and verify important purchase and product information, including:

• Original purchase date.
• Remote model/configuration.
• Product information associated with the original purchase.
• Welding-machine pigtail/connection configuration.

If the original purchase cannot be located or reasonably verified using our records, additional proof of purchase may be required before warranty service can be approved.

Customers are responsible for shipping costs TO and FROM HL Wireless Remote for warranty inspection, service, or repair.

HL Wireless Remote is not responsible for products lost or damaged while being shipped to us.

Customers should securely package the product and use a trackable shipping service.

Before shipping any product to HL Wireless Remote:

1. Contact HL Wireless Remote first.
2. Provide the original phone number used when purchasing the product.
3. Describe the problem you are experiencing.
4. Follow the troubleshooting or return instructions provided by HL Wireless Remote.
5. Do not open or attempt to repair the product unless specifically authorized by HL Wireless Remote.

After receiving the product, HL Wireless Remote will inspect it to determine the cause of the problem.

If the problem is determined to be a covered manufacturing defect, HL Wireless Remote will repair or replace the covered defective component according to this warranty.

If inspection determines that the problem resulted from customer damage, misuse, improper handling, unauthorized modification or repair, normal wear and tear, or another condition not covered by this warranty, HL Wireless Remote may offer a paid repair option. The customer will be informed of applicable repair costs before a non-warranty paid repair is performed.

Warranty coverage is not automatically approved simply because a product has stopped working.

HL Wireless Remote reserves the right to inspect the product and determine whether the failure resulted from a covered manufacturing defect or from a condition excluded by this warranty. Warranty service is limited to the terms described in this Warranty Policy.